PRIVACY POLICY

The Cider Institute of North America, doing business as Cider Institute (“Cider Institute,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you interact with the Cider Institute website, courses, online learning hub, subscription, events, and other services.

 

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Information you provide
Name, email address, mailing address, organization, professional information, course registrations, certification information, account information, and other information you choose to provide.

Payment information
Payments are processed through third-party payment providers. We generally do not store complete credit card or payment account information.

Course and Subscription information
We may collect information about courses you enroll in, your course progress, assessments, certifications, subscription, and participation in online learning activities.

Communications and submissions
We may retain information you provide when you contact us, submit an application, request financial assistance, participate in a survey, submit a testimonial, or otherwise communicate with us.

Technical information
When you use our website or online platforms, we and our service providers may collect information such as IP address, browser type, device information, pages viewed, and general usage information.

Community and user-generated content
If you participate in online discussions or submit content, we may collect and display information associated with that participation, such as your name, profile information, comments, questions, or other contributions.

 

2. HOW WE USE INFORMATION

We may use personal information to:

• Provide and administer courses, certifications, and subscriptoins
• Process registrations, payments, and account information
• Communicate about courses, events, memberships, and services
• Provide customer support
• Maintain educational and certification records
• Improve our courses, website, and learning services
• Conduct surveys and research related to our educational programs
• Provide access to community and subscription features
• Protect the security and integrity of our systems
• Comply with legal and regulatory requirements

With your permission or where otherwise permitted by law, we may also use your information to send newsletters and other communications about Cider Institute programs and activities.

 

3. HOW WE SHARE INFORMATION

We do not sell personal information.

We may share information with trusted service providers that help us operate the Cider Institute, including providers of:

• Website and learning platforms
• Payment processing
• Email and communications
• Registration and event services
• Data storage and analytics
• Customer support and administrative services

These providers receive information only as reasonably necessary to provide their services.

We may also disclose information when required by law, legal process, or governmental authority, or when reasonably necessary to protect the rights, safety, or security of the Cider Institute, our participants, or others.

 

4. COURSES, CERTIFICATION & PUBLIC INFORMATION

The Cider Institute maintains records of course participation and certification.

We may publicly identify individuals who have earned Cider Institute certifications in directories or other certification-related materials where appropriate. We will not publicly identify a participant as a recipient of financial assistance without their permission.

 

5. SUBSCRIPTION & COMMUNITY

The online subscription may include member profiles, discussion areas, comments, questions, and other community features.

Information that you choose to post in a community or discussion area may be visible to other members. Please do not post information you wish to keep private.

The Cider Institute may moderate, remove, or retain community content as necessary to maintain a safe, professional learning environment.

 

6. AI-POWERED TOOLS

The Cider Institute’s online resources may include AI-powered educational tools.

Information submitted to these tools may be processed by third-party technology providers. Users should not submit confidential business information, personal information about other individuals, proprietary production information, or other sensitive information unless expressly authorized.

AI-generated information may contain errors and should be independently verified before being used in production or other professional decisions.

 

7. COOKIES & ANALYTICS

Our website and online platforms may use cookies and similar technologies to operate the site, remember preferences, understand usage, and improve our services.

You may be able to control cookies through your browser or device settings. Some website functions may not work properly if certain cookies are disabled.

 

8. DATA RETENTION & SECURITY

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate educational and certification records, meet legal and accounting requirements, resolve disputes, and protect our legitimate interests.

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no online system or method of transmission can be guaranteed to be completely secure.

 

9. YOUR INFORMATION

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us.

Some information may need to be retained for legal, administrative, educational, or certification purposes.

 

10. INTERNATIONAL PARTICIPANTS

The Cider Institute serves participants around the world. Your information may be processed or stored in the United States or other countries where our service providers operate.

By using our services, you acknowledge that your information may be transferred across national borders, subject to applicable privacy laws.

 

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

 

12. CONTACT US

Questions about this Privacy Policy or requests regarding your personal information may be directed to: [email protected].